Refund policy
Refund Policy
Effective Date: 12th December 2024
At Edulith, customer satisfaction is our priority. Please read our refund policy carefully to understand your rights regarding digital products purchased from our store.
Eligibility for Refunds
Faulty or Defective Products:
- If a digital product is defective or does not function as described, you may be entitled to a replacement or refund, as required by applicable laws.
Technical Issues:
- We do not provide refunds for technical issues that are unrelated to our products.
Accidental Purchases:
- Refunds for accidental purchases are considered on a case-by-case basis. Please contact us within 48 hours of purchase for assistance.
Change of Mind:
- We do not offer refunds for change of mind once a digital product has been purchased and/or downloaded, as permitted by applicable consumer protection laws.
Exceptions
Refunds are not available under the following circumstances:
- If the product has been successfully downloaded, unless it is defective or misrepresented.
- If the product has been customized or tailored to your specific requirements.
How to Request a Refund
To request a refund:
- Contact us at support@edulith.com with your order number and a detailed explanation of the issue.
- We will assess your request in line with this policy and applicable consumer protection laws.
- Approved refunds will be processed using the original payment method. Refund times may vary depending on your payment provider.
Consumer Rights
This refund policy does not limit your statutory rights under applicable consumer protection laws, including:
- European Union: Rights under the Directive on Consumer Rights.
- United Kingdom: Rights under the Consumer Rights Act 2015.
- Australia: Protections under the Australian Consumer Law.
- Other countries laws, where applicable.
Contact Us
If you have any questions about this policy or need assistance, please contact us at support@edulith.com.